Join the fireside chat with customer experience leaders, social influencers and peers worldwide for an interactive discussion around how building resilience helps transform the customer experience to drive better business outcomes.
Dive into Splunk’s CX resources as inspiration to guide your strategies, processes and customer interactions.
Splunk Celebrates Global CX Day:
Building Resilience Drives Customer Experience Outcomes
By Toni Pavlovich, Splunk’s Chief Customer Officer
Customer-centricity must be cultivated at all levels, requiring a shift in corporate culture, a transformation in mindsets and shift in processes, all tied to a shared vision—to build enterprise resilience.
Watch the Video | Read more about "Championing a Great Customer Experience in a Digital World!"
Customer experience at its core encapsulates everything a business does to put customers first, which is an integral component and driver to build digital resiliency.
Watch the Video | Read more about “Putting Customers at the Center of Everything is Key in Driving Business Resilience!
Harmonizing customer experience and operational excellence helps unlock CX transformation at scale, enabling organizations to be more digitally resilient.
Watch the Video | Read more about "Harmonizing Digital Channels and Business Operations to Deliver a Good Customer Experience!"
Resilient brands and individuals are empathetic towards the feelings, thoughts and experiences of customers and are nimble to respond and adapt their strategies based on feedback.
Watch the Video | Read more about "Listen, Learn and Adapt: The Keys to a Nimble Customer Experience Strategy!"
Our Commitment to Customer Success
Today, and every day, we highlight our customers’ achievements, as part of Splunk’s commitment to customer success – as we build enterprise resilience, together with you, thousands of other customers, partners and Splunkers all across the globe.
