Best Practices for Optimizing IT Operations With Splunk IT Service Intelligence

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ITOps teams have a difficult challenge as services become more complex and the data generated continues to grow exponentially. Modern management solutions are needed to help IT Ops teams operate efficiently.

Whether you’re a current Splunk IT Service Intelligence (ITSI) user or this is your first time hearing about it, join this session to learn how Splunk and ITSI can help you and your team gain end-to-end visibility across all your services. See how to reduce alert noise, prevent outages, and respond to issues faster. We’ll walk through the journey to AI driven IT Operations using ITSI while incorporating key best practices that our customers leverage.

During this session, we will cover:

  • The end-to-end IT Ops journey using ITSI
  • Best practices for each stage of your IT journey
  • How the latest innovations in ITSI assist you through this journey

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Time Place Details
10:00am - 10:55am Expo Hall Meet and greet in the lobby outside the Expo Hall before the General Assembly.
11:00am - 11:55am Rm 314 Expert Track: TOP 10 WAYS TO MAKE A DIFFERENCE IN THE INDUSTRY | John Dough, CFO Marketizingly
11:00am - 11:55am Rm 159 Social Track: MODERN NETWORKING | Hosted by: SponsorName

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Our Speakers

Annette Sheppard

Director, Splunk Product Marketing - AIOps

Annette Sheppard is the Director of Product Marketing for Splunk’s AIOps solutions. Interested in both human-centered design and the enormous potential of AI, Annette loves working with customers to learn how to make their lives better. Annette holds an MBA from Duke University and BS in Design and Environmental Analysis from Cornell University.

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Isha Gandhi

Splunk Product Manager, Observability for IT

Isha is a product manager for Splunk IT Service Intelligence, focused on Event and Service Analytics. Prior to joining Splunk, Isha managed advanced analytics projects at Mercedes-Benz and was an ML/AI startup scout, focused on bringing new technology into the company. Isha holds a BSc. in Mechanical Engineering from Germany and completed her Masters degree in Operations Research & Information Engineering from Cornell University.

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